1. 48-Hour Technical Refund Guarantee
At SoloPrime Technologies, customer trust and product excellence are our highest priority. If JobCopilot Pro experiences an unexpected technical outage, database failure, or persistent error in scanning jobs or tailoring ATS resumes that our engineering team cannot resolve within 24 hours of notification, you are entitled to a 100% full refund within 48 hours of purchase.
2. Immediate Digital AI Token Consumption & Fair Use
Because JobCopilot Pro triggers high-performance Google Gemini 1.5 Pro AI models with real-time server GPU compute and API token billing per request:
- Accounts that have tailored and downloaded more than 5 custom ATS resumes or interview prep roadmaps have consumed direct digital compute resources and are classified as fulfilled digital services, rendering them non-refundable.
- Any attempt to claim fraudulent chargebacks after scraping live employer directories or generating multiple company dossiers will result in immediate permanent license and hardware blacklisting.
3. Subscription Cancellation & Billing
For Pro Monthly plans (₹299/month), users can cancel renewals anytime with zero penalty. The account remains fully unlocked until the 30-day validity period expires. Lifetime passes (₹799) are 1-time payments with zero recurring charges.
4. Refund Processing Timeframe
Approved refunds are credited directly back to the original source bank account, UPI VPA, or card within 3 to 5 business days in accordance with RBI and NPCI banking guidelines.
1. Multi-Device Seat Allocation (2 Devices Included)
Each SoloPrime JobCopilot Pro pass is legally licensed for personal career advancement and is bound to a maximum of 2 hardware devices (e.g. 1 primary laptop/desktop computer and 1 mobile smartphone). Reselling, public sharing, or credential renting is strictly prohibited and detected by cryptographic HMAC hardware fingerprinting.
2. Fair AI Quota & Ethical Scraping
Pro members receive unrestricted multi-portal job radar access and 50 AI tailor actions per month. Automated bot crawling, reverse engineering of prompt chains, and commercial data harvesting are strictly blocked by SoloPrime-Defense-Shield/2.0.
1. Local-First Client Security
Your resume, candidate profile, CTC benchmarks, and career history are stored encrypted in your local browser storage. We never sell, lease, or distribute your confidential candidate data or email to recruiters, staffing agencies, or data brokers.
2. AI Processing Privacy
When you click 'Tailor ATS Resume' or 'Interview Prep', your data is transmitted over secure TLS 1.3 encryption directly to Google Gemini Enterprise API, strictly without training user-submitted CVs on public AI foundation models.
Grievance Redressal & Support Desk
In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines) Rules, 2021 and Consumer Protection (E-Commerce) Rules, 2020:
Company / Entity: SoloPrime Career Technologies
Grievance Officer: Founder & Operations Head
Official Email: support@copilot.pro / soloprime@fondpeace.com
Resolution SLA: All complaints and license inquiries are acknowledged within 12 hours and resolved within 24 to 48 business hours.